Due to an internal processing error on our end, recurring donations and monthly sponsorship payments were automatically stopped. Restarting your payments simply requires your renewed consent.
Surplus
Deductions
Total amount subject to Khums 0$
Khums Due 0$
Sahm al Imam to be paid 0$
Sahm al Sada to be paid 0$
We understand this may be concerning, especially if you sponsor a child who relies on your ongoing support. This is a technical issue on our end that our team is currently fixing. If you are a sponsor, rest assured this has not impacted the support your child receives monthly.
Simply renew your consent/permission to restart your payments. You can do this by:
We sincerely apologise for the inconvenience this may have caused. Your continued generosity makes a real difference, and we’re grateful for your patience while we put this right.
Due to an internal processing error on our end, recurring donations and monthly sponsorship payments were automatically stopped. Restarting your payments simply requires your renewed consent.
No. Your payment details are safe, and you will not be charged twice because of this issue. No payments will be taken until you choose to restart your donation.
Yes. Sponsorship programmes continue to run, and children and families are still being supported. This pause only affects the payment process on our end, not the delivery of your support.
Because payments were stopped rather than simply delayed, we need your confirmation to restart them. Please complete the form on this page and our team will process this for you.
Complete the short form on this page and our team will restart your payment and confirm with you directly.
We’re working to fix the underlying issue as quickly as possible. Once you submit the form, our team will action your request promptly.
Our team is here to help with any questions or concerns. call us on (02) 8552 9555 or 1800 959 698, or email [email protected]